Georgia Power is warning it's customers as they are beginning to get more reports about scam artists attempting to defraud both business and residential customers.
Georgia Power officials say that the scammers have been posing as Georgia Power employees contacting customers to demand immediate payment to avoid disconnection.
Criminals have been known to ask customers to provide credit card information over the phone, or purchase a pre-paid debit card and provide the card's account number, to avoid disconnection. Criminals are also asking customers to pay with cash upon a visit to their home or business, or meet them in places other than a Georgia Power business location with payment
Georgia Power says that will never ask a customer to provide a credit card or pre-paid debit card number over the phone, does not send employees into the field to collect payment in person and will not ask a customer to pay anywhere other than a business office or Authorized Payment Location.
Georgia Power also provides the following guidance for customers:
â" If an account becomes past due, Georgia Power will contact the customer via a prerecorded message to the primary account telephone or by letter requesting that the customer call Georgia Power to discuss the account.
â" If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, the customer should contact the company's 24-hour customer service line at 888-660-5890. Customers can also contact customer service via email at www.georgiapower.com or stop by a local Georgia Power business office.
â" If an employee needs to visit a customer's home or business for a service-related issue, they will be in uniform and present a badge with a photo, their name and the company's name and logo. They will also be in a vehicle marked with the company's logo.