Georgia Power wants to keep customers safe in light of recent reports of "scam artists" impersonating Georgia Power employees over the phone.
Officials with the company say customers should be cautious and never provide personal information, such as a credit card or social security number, to an unverified person.
Scam artists have been known to call customers, claim that the customer's account is past due and that their electricity will be disconnected if they do not provide payment immediately. In most cases, the customer is asked to purchase a pre-paid debit card and provide the card's account number. Both residential and commercial customers are being victimized in this scam. Criminals, operating in Georgia and other parts of the Southeast, frequently target senior citizens or those speaking English as a second language.
Georgia Power officials say that when a customer is past due on their account, the company will contact them by calling their primary account telephone number with a prerecorded message requesting that they phone Georgia Power to discuss the status of their account. Georgia Power say they do not ask for personal information like a credit card or social security number over the phone.
Additionally, Georgia Power says they will never send an employee to a customer's home to collect payment. If an employee needs to visit a customer's home for a service-related issue, they will be in uniform and present a badge with a photo, their name and the company's name and logo. They will also be in a vehicle marked with the company's logo. Information to help customers easily identify Georgia Power employees is available at www.georgiapower.com/uniforms.
Customers who have concerns or questions about a phone call or other contact regarding their Georgia Power account should call the company's 24-hour customer service line at (888) 660-5890. Customers can also visit Georgia Power.com to send an email directly to Customer Service or visit a local Georgia Power business office.